Bob Shannon

Manager of Customer Training Training

Background:

I was born, raised, and educated in Buffalo, New York, and I am a graduate of SUNY Buffalo with a degree in mechanical engineering. I have spent nearly 40 years in the rotating equipment and power generation sector. My career began as an eighteen-year-old boilermaker apprentice while still in high school. Over the years, I’ve held roles such as design engineer for large electric generators, team design lead for Rolls-Royce aircraft engines, and mechanical test engineer for oilfield compressors on the Alaskan North Slope (GHX-2 project). Additionally, I have over 20 years of experience in diagnostic troubleshooting and vibration analysis for various types of turbomachinery.

What do you do here at MD&A?

As the Customer Training Manager at MD&A, my primary responsibility is to adapt and transform MD&A’s extensive expertise into informative training seminars. These seminars cover steam and gas turbine fundamentals, performance enhancement, alignment, and turbomachinery vibration analysis. I have authored and currently teach the Turbomachinery Vibration Analysis course, while also providing diagnostic engineering support to MD&A divisions.

How has MD&A helped you in your career development?

MD&A has been pivotal to my growth as a professional engineer. The company provides continuous opportunities to learn new concepts and apply my experience to support and contribute across various parts of the business. MD&A also offers an excellent platform for seasoned engineers like me to mentor and guide the next generation, fostering a culture of knowledge-sharing and professional development.

What in-person seminars/trainings does MD&A offer and how do you plan to grow the program?

My mission is to provide the most comprehensive training modules on turbine fundamentals, alignment, and performance, ensuring our customers understand and adopt the best maintenance, operation, and repair practices for their critical assets. Enrollment in our programs has been growing steadily through the expansion of our public seminar offerings and customized on-site instruction at customer facilities. This training growth plan also includes prerequisite instruction for our engineer interns and support staff further strengthening MD&A’s ability to serve its customers effectively.

Why did you choose to work for MD&A? How would you describe our company culture?

I love working for MD&A because of their innovative ideas and approaches to customer service and support. MD&A has a “wolf-pack” mentality when it comes to solving problems. Our team operates as a cohesive unit, leveraging the highest caliber resources to tackle the challenges our customers face. We don’t run from our customer’s problems; we keep going until we find the answer!

What is your personal motto?

“Encourage always, reward occasionally, criticize seldom, and judge never.”

MDA Turbines
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